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Why outsource?
In the current economic climate, with massive strain on
public finances, the need for efficiency in the public sector is clear.
All public sector organisations, but particularly local and
central government, the NHS and education, are working to meet the stringent
efficiency targets set out in the Operational Efficiency Programme (OEP). The
OEP report, published in 2009, set out how the public sector could deliver £35
billion in savings by 2011.
Why now?
However, according to the Institute for Fiscal Studies, only
£8.5 billion of efficiency savings have actually been found so far. This leaves
a further £26.5 billion of savings to be found by 2010-2011.
This year’s budget has forced the pace of change even more.
You are not alone
HR outsourcing can provide a compelling way to help drive
much-needed efficiency in the public sector. According to the CIPD, around one
third of organisations already outsource some or all of their HR function, and our
experience shows it is not unusual to reduce administrative costs by as much as
50% in the first year of an outsourcing contract.
Better planning
Along with
upfront cost savings, HR outsourcing aids financial budgeting and forecasting.
It can be delivered to a fixed monthly cost, backed by a Service Level
Agreement (SLA) tailored to your specific needs and priorities.
Expert advice
Successful
HR outsourcing isn’t just about finding savings. Outsourcing also provides your
organisation with access to the expertise to help you build and maintain a
skilled, motivated workforce – providing you with a valuable competitive edge.
Focus on delivering value
Outsourcing means your HR team is free to focus on strategic
initiatives, where their experience and in-house knowledge is most valuable.
Outsourcing routine functions means staff no longer need to focus on
time-consuming tasks that aren’t adding value to your organisation.
The key to
achieving these benefits is understanding which HR functions to outsource, and
choosing the right partner to deliver outsourced HR services.
Why Deminos?
Working with a specialist HR outsourcing provider such as
Deminos provides your organisation with fast, reliable access to a bank of
world-leading skills and specialist knowledge.
A dedicated public
sector team
Our clients all have access to a named account manager who
provides a personal point of contact, but with the reassurance of a network of
hundreds of specialist lawyers and HR consultants behind them.
Deminos can provide a full range of outsourced services and
support services, from disciplinary handling to providing effective, smooth
TUPE transfers of in-house staff to our own team. But because we have a dedicated public sector team of
specialist, our advice is tailored, relevant and specific to your situation.
Consistent service
Outsourcing can drive excellence and reduce costs, but it’s
also about consistency and peace of mind. Deminos provides guaranteed levels of
HR support and advice, backed by clear service level agreements (SLAs) that are
tailored to meet your team’s specific needs. The result? You know Deminos will
be there when you need us, with fast, reliable support.
Targeted benefits
We have an established and successful process for managing
outsourcing which includes first administering a survey to identify the
positives and negatives of your current HR function and highlighting areas
where improvements can be made. This means that when it comes to outsourcing,
you not only save money, you improve service levels.
Innovation and a
fresh approach
Above all, working with the right outsourcing partner gives
you fresh insights and the opportunity to drive innovation and best practice.
At Deminos, our experience of working with hundreds of clients in the private
and public sector means that we have a wealth of knowledge of HR procedure and what
works, as well as what doesn’t! We
are ambitious for our growth and that of our clients. We work in partnership
with our clients to build our organisations together, learning from each other.
Specialist advice when things go wrong
An effective
HR outsourcing provider can give you access to fast, reliable advice when
things go wrong.
Speed of response
If your organisation
faces a disciplinary or grievance hearing, or even a tribunal, Deminos will
provide rapid access to support you can trust. When time is short, getting
access to the best advice can be difficult and expensive, but Deminos has
immediate access to a team of specialist solicitors, as well as providing
practical information and support for staff who need to handle disciplinary and
grievance procedures, or mediation activities.
Flexibility
Whatever
level of support you need, we can help – from providing policies and procedures
for in-house staff to follow, or putting you in touch with one of our
specialist legal team. Deminos can even provide on-site support when and where
you need it. And as we work in
partnership with you, we understand exactly what you might need at any given
time.
Cost effective
In this
respect, outsourcing with Deminos provides a highly cost-effective alternative
to maintaining an on-staff legal team, or trying to find a suitably qualified
legal team at short notice. We do
not maintain expensive overheads so we can provide a credible alternative to
established outsource providers at a lower cost. If you’re going to outsource, we believe you should try to
deliver the most cost savings you possibly can and Deminos can help you do
that.
Employment Tribunal Support
All our
clients have access to pragmatic and procedural support, alongside industry-leading
tribunal representation. Deminos have in-house tribunal representitives to
guarantee you always have access to the very best advice – at a substantial
discount to using a firm of solicitors.
Mediation not litigation
Mediation is
now a required part of most alternative dispute resolution procedures. Deminos
has a team of highly-trained and accredited workplace mediators, whose aim is
to resolve disputes before they escalate into litigation.
Help and
Support with TUPE Transfers
A core part
of many outsourcing agreements is the transfer of staff from in-house roles to
new roles working for a service provider. Deminos can provide a full TUPE
transfer of your in-house staff to our team, with support and advice every step
of the way.
It’s vital
to get TUPE transfers right, because this period can prove a real flashpoint
for HR department. Poorly handled transfers can lead to confused, anxious or
disgruntled employees – potentially undermining the benefits of outsourcing.
Experience
At Deminos,
we have many years of experience of TUPE transfers of staff, and can ensure the
process goes smoothly, and staff morale and engagement are protected. We
provide full holiday cover to TUPE staff, and on-site support for disciplinary
and grievance procedures.
Opportunities to grow
We are able
to support any form of staff transfer to our own workforce, whether you choose
to outsource the entire HR function to us, or wish to outsource administrative
roles and keep executive level HR staff in-house. And outsourcing to Deminos provides your staff with an
exciting opportunity to work in a rapidly growing, innovative organisation as
part of a team of dedicated, client focused professionals.
Ongoing
Training and Support for HR and line managers
Deminos
fully understands the importance of training during all stages of an
outsourcing relationship. We can provide and recommend a wide variety of
courses that will enable managers to fully understand and support the
outsourcing process, as well as training to increase line manager self-reliance.
Additional
Services
Implementing Staff Surveys that Deliver
Insight
When
outsourcing, it is critical to keep a close watch on the engagement levels of
staff. A good survey can provide
early insight into potential problems and also helps employees to feel engaged
and valued by their employer.
Deminos can
help you to devise, deliver and understand staff surveys, whatever sort of
organisation you work in. Prior to outsourcing, we will work with your
executive team to devise a survey that will identify the positives and
negatives of the current HR function, and provide valuable insight into areas
where improvements might be made, or where the status quo should be maintained.
A
well-designed survey will also help to identify any current gaps in HR
administration, allowing these services to be built into any service
contracts. So your organisation
ends up with a better service, not just a more cost effective one.
Other Supporting Services
Deminos can
also provide a range of supporting services alongside the HR outsourcing
services discussed above.
If your organisation
is going through a period of change, or implementing new processes, Deminos can
provide support for change management, alongside training where it may be
required.
We will work
with your executive team to devise and implement performance management
programmes, ensuring you always have visibility of who within the workforce is
performing well, and where improvement might be needed.
Finally,
Deminos can provide extra hands when needed. Whether it’s during a period of
maternity leave, or for the period before a key position is filled, our
consultants can provide support for as much or as little time as required.
Contact us
to find out how Deminos can help your organisation drive improvement through
better HR. Call Neil Atkinson now on 020 7870 1090.
Useful links
Gershon Review - Releasing resources to the front
line
http://www.hm-treasury.gov.uk/media/B2C/11/efficiency_review120704.pdf
Delivering efficiency in local services
http://www.odpm.gov.uk/stellent/groups/odpm_localgov/documents/downloadable/odpm_locgov_032674.pdf
http://www.hmg.gov.uk/media/52715/oep-assetportfolio.pdf
HR Outsourcing: threat or opportunity?
www.cipd.co.uk/NR/rdonlyres/55AE4621.../hr_outsourcing_function.pdf
A guide to OEP
http://www.hmg.gov.uk/media/52715/oep-assetportfolio.pdf
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